Complaints

How to complain

Email hello@buzzaccounting.co.uk or write to Buzz Accounting Ltd, 16 Aylmer Parade, Aylmer Road, London N2 0PE. Tell us what happened, what you would like us to do, and the best way to reach you.

What happens next

• We acknowledge your complaint within three working days.
• Andy Jackson or Peter Allen looks into it, and we may ask you for more information.
• We send a full written response within four weeks. If we need longer, we tell you why and when to expect it.

Regulated advice

Complaints about regulated advice go to Buzz Financial Services, whose advice is given through Equity & General Financial Services Limited (FCA 474163). Its complaints process, and the Financial Ombudsman Service, apply to that advice. Coaching and financial planning from Buzz Accounting Ltd are not covered by the Financial Ombudsman Service.

Data protection

Complaints about how we use your data can also go to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.